The allowance goes up, and every answer goes up with it.
Step 1 of 4: The old fact
A changed fact replaces the old one.
When a price or a policy changes, answers use the new one from the next request.
Learning and personalisation. It runs Whenever a source publishes. In the Agent Operating System, it brings each agent the right context and decides each step before anything runs.
- 96%*On long-history questions where the fact had changed. See the result →
* Figures from MatterSpace’s internal benchmarks, not independently verified. Read the disclaimer
Every team gets the change from the next request.
With MS Duplex, the next request already uses the new allowance, in every tool your teams use. Passed on by email, a change can take weeks to reach every answer.
Step 1 of 3: The first day
On the first day, the new allowance takes effect.
A changed fact comes from the source that owns it.
A new fact arrives from the source that owns it, with its owner and date, and replaces the old one there and then.
Step 1 of 5: Its source
It is published by the source that owns it: HR’s policy system.
Keeps knowledge current.
Facts carry their source, owner and date, and a changed fact replaces the old one.
- A source of facts, with its owner and rulesConnect a knowledge graph or a system of record once, with its owner, access and freshness rules.
- Which sources a work area can useAnyone can check which sources a work area relies on before trusting its answers.
- A source retired, and what relied on it checkedA source that is wrong or no longer needed is retired, and what relied on it is checked again.
- A changed fact replaces the old oneWhen a price or a policy changes, answers use the new one from the next request.
- Current facts, with source and dateWhen a decision needs facts, MS Duplex finds the current ones, with their source and date.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts MS Duplex on your own work, with the measures agreed before it begins.