One model, fitted differently to every desk, and all of it in view.
Step 1 of 4: Helpdesk
How your model is adapted, per work area.
Each work area shows how your model is being fitted to it, so nothing changes unseen.
Persistent intelligence. It runs Read-only. In the Agent Operating System, it is how every agent gains new skills, proven programs and the right tool for each job.
Open a work area and see its whole fit.
Each work area shows the persona, rules, sources, answer format and skills your model works with there.
Step 1 of 5: Persona
The persona: a helpful sales engineer.
Every change to a fit shows, with its date.
As your team adjusts a work area, or a skill is added or removed, the change appears in that work area with the day it happened.
Step 1 of 4: March
In March, the quotes format changes to three options.
You can read every change to the fit.
With MS Duplex, each part of the fit is written down per work area, in words your team can read. A fine-tuned model changes inside its weights, where nobody can read it.
Step 1 of 4: In its area
It shows in the work area it changed.
Adapts your model without retraining.
Your model answers as if it had been trained on your work, its weights stay as they are, and the fit moves with you to a new model.
- Exactly what your model is givenYour model answers as if it had been trained on this work, without being retrained.
- Which context makes a differenceOnly context that improves your model’s answers is sent, so you stop paying for the rest.
- How your model is adapted, per work areaEach work area shows how your model is being fitted to it, so nothing changes unseen.
- Your team sets the persona, rules and formatYour team decides the persona, rules, sources and answer format your model works with.
- A proven answer becomes a skillA proven answer becomes a skill your model can use, with no retraining.
- A stale skill removed, its dependants checkedA stale or wrong skill is removed, and what depended on it is checked again.
- Every skill adapting your modelEvery skill shaping your model’s answers can be traced to where it came from.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts MS Duplex on your own work, with the measures agreed before it begins.