A new skill goes live with its paper trail attached.
Step 1 of 5: Where from
The checks behind every change.
Every release, reversal and new skill comes with the checks it passed.
Status and explanations. It runs Read-only. In the Agent Operating System, it keeps everything learned under your control, with a history you can check.
The risk review reads the paper trail, not a promise.
When the risk team asks how a new skill was tested, where it came from and who agreed to it, the answers are attached to the skill itself.
Step 1 of 3: The question
The risk team asks whether the warranty skill was tested.
Every later change comes with its reasons.
A release that widens the skill, and a reversal that narrows it again, each arrive with the reasons behind them, so the skill’s whole story can be checked.
Step 1 of 4: A new skill
March: the warranty skill goes live, with the checks it passed and who approved it.
The paper trail is in place before the skill is used.
A new skill is checked and approved before it is used, and each step adds to its paper trail, so nothing goes live on trust.
Step 1 of 4: Learned
MS Duplex learns a skill for warranty repairs under £200 from confirmed cases.
Shows a history you can check.
Every change MS Duplex makes can be traced and checked, and exported to your own tools.
- Every change, traceable and checkableAn auditor can follow any change from its cause to its result.
- The history, event by event, for your toolsThe history flows into your own monitoring and audit tools as it happens.
- The checks behind every changeEvery release, reversal and new skill comes with the checks it passed.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts MS Duplex on your own work, with the measures agreed before it begins.