How sure it must be to answer alone.

Your team can see how sure MS Duplex must be before it answers without your AI.

Confidence and autonomy. It runs Read-only. In the Agent Operating System, it keeps everything learned under your control, with a history you can check.

See it happen →All 114 capabilities

Why one request was answered at once, and the next went to your AI.

Anyone on the travel desk can look up its bar: how sure MS Duplex must be before it answers alone.

Everyone on the desk knows why an answer came the way it did.

When the bar is out of sight, a quick answer and a slow one both look like chance. When your team can see it, each one makes sense.

A rebooking comes back at once.

Each confirmed booking makes the next one surer.

The bar stays where your team set it. What changes is how sure MS Duplex is: each confirmed result teaches it, so more of the desk’s work clears the same bar.

A rebooking on a new route falls short of the bar, so it goes to your AI.

Short of the bar, MS Duplex brings in your AI.

The bar is a line your team can see. Below it, the request goes to your AI, and your rules apply whatever the bar says.

Your rules come first, whatever the bar says.

Follows your settings.

Each work area has its own settings for speed, depth, cost and confidence, and a model’s output can never change them.

Next: Your team sets the confidence barSee it →

See it on your own work.

From your own assistant to every agent your company runs, a pilot puts MS Duplex on your own work, with the measures agreed before it begins.

Start a pilot →All 114 capabilities