Mid-task, the agent is offered the tool most likely to help.
Step 1 of 3: Monday 09:00
The right tool, at the right moment.
Agents stop guessing between tools: the one most likely to work is offered when it is needed.
Operational intelligence. It runs Automatically, before a decision. In the Agent Operating System, it is how every agent gains new skills, proven programs and the right tool for each job.
A different tool for each question it asks.
As the work moves on, the agent is offered the tool most likely to work for the question in front of it.
Step 1 of 3: What changed
Asking what changed on Friday, it is offered the promo log.
Each investigation makes the next offer better.
The tool that helped is offered sooner next time, so the agents that follow spend less time guessing.
Step 1 of 4: First dip
The first time orders dip, the agent tries several tools before the promo log.
An offer, never an order.
The agent is offered a tool and still decides. Every call it makes still passes your controls.
Step 1 of 5: Allowed
The tool offered is one this agent is allowed to use.
Learns which tool fits.
Your retrieval, caches, knowledge graphs, APIs and models become its tools. It learns which one works when, and permission stays with your controls.
- A confirmed way of using a toolA way of using a tool that worked is offered again the next time it fits.
- Which tool fits which situationFewer wasted calls: each kind of request goes to the tool that has answered it best.
- The right tool, at the right momentAgents stop guessing between tools: the one most likely to work is offered when it is needed.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts MS Duplex on your own work, with the measures agreed before it begins.