A full disk at 03:10, and the best fix your rules allow.
Step 1 of 4: The options
The best action your rules allow.
Within what your rules allow, MS Duplex picks the action that has worked best before.
Learning and personalisation. It runs Automatically, while deciding or planning. In the Agent Operating System, it is the Runtime Intelligence that powers it all: learning from the work.
The night shift gets the fix that works.
At three in the morning, nobody should be searching a runbook. MS Duplex offers the action that has worked best, and only from the ones your rules allow.
Step 1 of 4: The page
The alert wakes the on-call engineer.
When something works better, it becomes the choice.
The best action can change. As outcomes come in, the one that works best for an alert takes the lead, always inside your rules.
Step 1 of 5: January
January: a restart is tried first, and the disk fills again within hours.
A better result never buys a broken rule.
An action your rules forbid stays forbidden, however well it might work. MS Duplex picks the best action only from what is allowed.
Step 1 of 5: Allowed
The action is allowed by your rules for this server.
Learns from outcomes, within your rules.
Your rules come first. Within them, MS Duplex learns from confirmed outcomes, including results that arrive late.
- Your rules come firstA rule your team sets always wins over anything MS Duplex has learned.
- The best action your rules allowWithin what your rules allow, MS Duplex picks the action that has worked best before.
- Each confirmed outcome improves the next choiceChoices improve with every confirmed outcome, so the work moves towards what succeeds.
- A late result still teaches the right decisionsA deal that closes next month still teaches the decisions that led to it.
- A result tied to the wrong decision is correctedCredit lands on the decision that earned it, even when it was first given to the wrong one.
- Each result teaches in the way that fits itA quick confirmation, a correction and a business outcome each count for what they are.
- A bad outcome withdrawn, with what it taughtAn outcome that was wrong or fraudulent is withdrawn with everything it taught.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts MS Duplex on your own work, with the measures agreed before it begins.