A habit says yes. Your rule says ask a manager. The rule wins.
Step 1 of 4: A habit
Your rules come first.
A rule your team sets always wins over anything MS Duplex has learned.
Rules and behavioural control. It runs On every step, under rules your administrators set. In the Agent Operating System, it is the Runtime Intelligence that powers it all: learning from the work.
- 0%*Stale answers after a policy change, against 72% for cache and retrieval. See the result →
Stale answers after a policy change, against 72% for cache and retrieval MS Duplex 0% Cache and retrieval 72%
* Figures from MatterSpace’s internal benchmarks, not independently verified. Read the disclaimer
Finance stops catching the same exception.
A rule your team has set holds on every step, so nobody has to watch for the habit that slips past it.
Step 1 of 4: The rule
The rule is written down: any expense over £500 needs a manager.
A rule holds, whatever MS Duplex has learned.
Your administrators set the rules, and MS Duplex applies them on every step, before anything it has learned. When a step breaks one, it stops, and the reason is recorded.
Step 1 of 5: Who sets it
The rule is set by your administrators, not learned from work.
Learns from outcomes, within your rules.
Your rules come first. Within them, MS Duplex learns from confirmed outcomes, including results that arrive late.
- Your rules come firstA rule your team sets always wins over anything MS Duplex has learned.
- The best action your rules allowWithin what your rules allow, MS Duplex picks the action that has worked best before.
- Each confirmed outcome improves the next choiceChoices improve with every confirmed outcome, so the work moves towards what succeeds.
- A late result still teaches the right decisionsA deal that closes next month still teaches the decisions that led to it.
- A result tied to the wrong decision is correctedCredit lands on the decision that earned it, even when it was first given to the wrong one.
- Each result teaches in the way that fits itA quick confirmation, a correction and a business outcome each count for what they are.
- A bad outcome withdrawn, with what it taughtAn outcome that was wrong or fraudulent is withdrawn with everything it taught.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts MS Duplex on your own work, with the measures agreed before it begins.